Tech Transition: Libraries

Originally written in May 2017:

As I volunteer at the local library teaching others how to use technology, I realized a few points:

The library has become something that it wasn't really intended to be. Well, what I really mean is that libraries have much more potential. Benjamin Franklin built the first library as a place for an exchange of knowledge. While libraries continue to achieve this, the library tends to be an overlooked resource and can be utilized more efficiently. A project could be done to advocate for better uses of libraries. Some ideas including scheduling meeting rooms for community enhancing events like discussions/debates, teaching ever-changing technology, and collaborate on community projects where it is easy to be involved.

Personally, I love visiting libraries wherever I go to get a feel for the local community.

Those who don't transition with technology are at a significant disadvantage; this is more critical than ever before in history. While we strive to create user experiences that are simple to use, there are other barriers that need to be overcome. Basic understanding of how software and hardware work is necessary.

There are no good resources to get help with learning technology hands-on. I volunteer during a two hour session of open-tech time where patrons can come in to get help with technology, whether that be fixing any computer issues they may be having, learning how to use a new phone/tablet they just got, learning how to use new applications, or anything they need help on (Here's some more information). I've heard people trying to get help from ISPs, Best Buy, and Office Depot and get minimal work done (they often get bad advice).

One of the biggest hurdles in getting people to use technology is getting comfortable with it and learning that most things can be undone or changed after doing something. In most consumer-focused applications, nothing is permanent. For those learning how to use technology, there seems to be a fear that once they do something wrong, they won't be able to fix it. Once they realize that software is sort of forgiven, they are more apt to explore and more comfortable using it on their own.

Partnerships between government and other organizations will be important in the transition of technology. This will range from the usage, concerns, and how it will affect lives (including how we deal with automation and how people find satisfaction in life).

As many forums transition to digital, libraries can become more of a hub for communities in reality. Unfortunately, many libraries are closing, but we can take advantage of the infrastructure that already exists.